Warranty

FORMS

YMGI Group Warranty Information
This presentation is meant to inform & clarify YMGI’s warranty policy.

 

YMGI warrants to the original owner and original location of the YMGI product within the continental USA, Hawaii, Alaska and Canada, if installed by a licensed HVAC contractor properly and correctly at its beginning, under the applicable local and state laws, should any part within the stated warranty time frame go defective due to improper manufacturer workmanship or related material or components, YMGI will honor manufacturer warranty and provide a free replacement part only but will not cover any labor in any format or timeframe.

No Matter What Warranty You Have, the Most Important Thing is to Have the Installation Done Properly and Correctly at the Very Beginning.

All Work should be performed by an Experienced and Licensed HVAC Technicians: Load Calculations, Sizing and Model Selection, Installation, and if required, Servicing.

NOTE: some one who can just no say "the unit doesn't work", instead of digging into technical details about its causes, is an inexperienced or even screw-driver type general pretending to be a good technician)!

Please Do not Suggest Owner to Buy Units and Hand the Rest to Contractors.

Warranty for YMGI Units Purchased & Fully Installed by YMGI Accredited Contractor-Regular

  1. 7-year Compressor
  2. 2-year Parts Only (No Labor, Pass Competitive Unit Cost to Customers)
  3. Ground Shipping Only on warranty parts
    A Professionally Installed YMGI System will last for years.  Give yourself Peace of Mind and Have a Qualified Professional Install Your System!

Limited Product Warranty Registration Card / Form

All systems that ship from the YMGI warehouse will also include a Limited Product Warranty Registration Card / Form that includes a checklist for the original installation technician. While packing the order an YMGI employee will record all serial numbers on the top copy of this 3 carbon copy Limited Product Warranty Registration Card / Form. This copy sheet is then filed with warranty records here at YMGI under the invoice number starting 118xxxx. The remaining 2 copies (top pink & bottom yellow) will be sent along with the order to the customer. There are approximately 28 technical questions in this checklist that should be completed by the original installing technician during installation. Once completed, the top or pink copy should be sent via registered mail along with a copy of the installing contractor company invoice back to YMGI at POB 1559, O’Fallon, MO 63366 within 7 days of installation. The bottom or yellow copy is yours to keep for your records. If the contractor purchased the products, then the contractor may mail the pick copy to YMGI and keep the yellow copy. A valid warranty filing should bear same filled contents in the carbon copies at both YMGI and the customer.

Download Mini-Split Warranty Registration Form

Warranty Policy (Qualification)

The YMGI products are designed and manufactured free from defects in workmanship, and materials for normal use. Every unit is tested fully in assembly and test line before it is packed.

To validate warranty, ALL of the following conditions must all be fulfilled:

  1. The unit was 100% installed properly by a licensed or certified HVAC technician from the very beginning at original location.
  2. The unit was installed following all NEC, state and local codes.
  3. The unit was installed following all instructions and manuals by YMGI Group.
  4. ALL fields, especially the technician-checklist, of the Limited Warranty Registration Card/Form were filled completely by the installing technician and signed by both the installing company technician and the unit owner.
  5. YMGI Group has received customer’s Limited Warranty Registration Card/Form and a copy of the original installing company’s invoice within 7 days of installation (send via certified mail) at YMGI Warranty Dept., POB 1559, O’Fallon, MO 63366.

No warranty filing will be validated or approved, if any one of the above 5 conditions is not met. Product registration itself does not guarantee the validity or coverage of this limited warranty. Installation is very important. Only Licensed/Certified HVAC Technicians are qualified to install these units. Installation must be done properly by a professional from the very beginning (unboxing). Improper installation will cause problems for your unit sooner or later, and fixing those problems may not prevent future malfunctions.

For those qualified installation and warranty filing received and validated by YMGI Group, warranty coverage are:

  1. Regular End User’s Purchase from Online：Compressor-5 years and Parts Only (No Labor)-1 year.
  2. YMGI-Approved/Preferred HVAC Contractor’s Purchase: Compressor-7 years and Parts Only (No Labor)-2 years.

Approved warranty starts from the day of installation, or 90 days from the original shipping date, whichever comes first. Notes: Refrigerant/Compressor Oil is not considered a part. All replaced compressors and parts become the sole property of YMGI Group and must be returned upon request. Warranty parts may be new or refurbished. All parts are tested and approved prior to shipping. Replacement parts of approved warranty registration are to be covered for the remainder of the Unit’s original warranty period.

YMGI Group Does Not Cover the Following:

  • Any travel, labor, materials, or other costs associated with replacing parts/compressor and fixing the unit.
  • Any damage or repairs caused to properties or persons as an incident or consequence of improper installation, operation, transportation, maintenance, service, or improper unit selection (zoning, unit capacity sizing, etc.)
  • Any damage in the event of equipment failure caused by frozen or broken water hoses/refrigerant pipes, or as a result of floods, fire, wind, lightening, accidents, corrosive atmosphere, or interruption/inadequate electrical service to the unit.
  • Any units installed partially or fully DIY, installed outside the US or Canada, or moved from the original installation address.

Steps to follow for warranty part replacement:

  1. Installing or service technician contacts YMGI Technical Support at 1-866-833-3138 ext 703 from the job site, to confirm the exact part(s) the technician requests to fix all the problems ASAP.
  2. YMGI will check the customer’s warranty filing. Parts for validated and approved warranty will not be charged. Replacement parts bear the remainder warranty period of the unit.
  3. Parts of invalid or unapproved warranty filings will be charged accordingly as they are and bear no part warranty.

YMGI will ground ship out the parts ASAP. Expedited shipping is available at the customer’s cost. YMGI continues improving products with various engineering changes without prior notice. Such improvements or changes include but not limited to product specification, appearance, functions, sizes, packaging and others. These improvements or changes will not void the limited warranty stated herein. YMGI keeps the final explanation of this warranty policy.

YMGI Group Warranty Policy Standard 20171117 Online Purchase Preferred Contractors

YMGI Group Warranty Policy Standard 20171121 Online Purchase Preferred Contractors Spanish

 

Exclusions in the Warranty Policy

  1. Any damage caused by frozen or broken water pipes in the event of equipment failure, any damage or injury as a result of a floods, fires, wind, lightning, accidents, corrosive atmosphere or other conditions beyond the control of YMGI.
  2. Any damage as a result from use of components or accessories not specified, supplied or approved by YMGI.
  3. Any performance issues due to improper sizing, improper matching of system components, improper or incorrect installation.
  4. Any damage sustained as a result of inadequate, interrupted electrical service (storm, lightning, improper system shut-off such as turning off the units by disconnecting power to the outdoor unit, instead of turning off the indoor units by using the factory-provided controller).
  5. Any damage or repairs to properties and injuries to persons as an incident or consequence of faulty transportation, installation, operation, maintenance, or service that is not performed by a currently licensed HVAC technician.
  6. Any products sold or installed outside the USA or Canada.
  7. Any refrigerant related materials.
  8. Any labor costs.
  9. Any product defect claims 30 days after the date of delivery of the products/parts. Failure to notify YMGI within 30 days from the date of product/parts delivery voids your product/part defect claiming.

 

Download Warranty Claim Form